Company description

For more than thirty years, 1369 Coffee House has focused on creating a welcoming community-driven space for Cambridge, rooted in warm, connected service and exceptional coffees, teas, pastries and more.  

Since opening our doors in 1993, we have been dedicated to creating an inviting atmosphere for both our staff and the Cambridge community. Our two locations serve as more than just coffee shops—they are neighborhood hubs built on quality, hospitality, and connection.

Job description

As Director of Operations, you will play a key role in ensuring that our cafes continue to thrive, leading our team with a focus on excellence, efficiency, and a strong community ethos. Working closely with the Owner and General Managers, you will oversee daily operations, drive strategic initiatives, and support a positive, team-oriented culture. 

The Difference You Will Make:

In this role, you will be instrumental in maintaining and enhancing the customer and staff experience at 1369 Coffee House. Your leadership will shape the way our cafes operate, from ensuring high service standards to fostering a collaborative and engaged team. You will drive key initiatives around staff development, operational efficiency, menu innovation, and community engagement.

Through your leadership, you will not only improve day-to-day operations but also contribute to the long-term vision of 1369 Coffee House, ensuring its continued success as a beloved local institution.  This is not just a management role—it's an opportunity to shape the future of a local landmark that means so much to so many.

A Typical Day:

As Director of Operations, you will oversee both cafes and work closely with managers, staff, and the owner to maintain and improve operations. In this role, you will:

• Lead by example, coaching managers and staff to uphold 1369’s standards of service and hospitality.
• Embody servant leadership by being present and working the floor alongside staff, assisting where help is needed and working shifts in the store to know our staff and customer base. 
• Support and develop General Managers, meeting with them regularly, and helping them grow as leaders, ensuring smooth day-to-day operations.
• Implement and refine training programs and operational systems to maintain consistency and efficiency across locations.
• Work with the management team to enhance the menu, ensuring it remains interesting, fresh, relevant, and aligned with customer preferences.  
• Lead staff at all levels to encourage creativity and develop new ideas and recipes.
• Observe both people and processes to understand the bigger picture and identify opportunities for improvement
• Plan and facilitate staff meetings, leadership meetings, and team events to foster a strong, connected workplace culture.
• Oversee marketing initiatives, including social media and customer engagement efforts, to maintain strong community ties.
• Ensure compliance with health and safety standards, permits, and operational best practices.
• Collaborate with the owner and finance team to track financial performance, manage costs, and set pricing strategies.
• Troubleshoot operational issues, including equipment maintenance and facility improvements.
• Champion community involvement through initiatives like Drink for a Cause and other give-back programs.

Your Expertise:

Must Have:

• 3+ years in a management role, preferably in the food service industry.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and projects simultaneously.
• Strong problem-solving skills and attention to detail.

Nice to Have:

• Experience in a similar operational leadership role, preferably in food service.
• Proficiency in financial management and reporting.
• Experience managing multiple locations.

Don’t meet all the qualifications? If you’re excited about this position and believe you’d be a great fit, we still want to hear from you.

Our Commitment to Inclusion & Belonging:

1369 Coffee House is committed to fostering an inclusive and welcoming workplace. We believe that diverse perspectives and backgrounds strengthen our team and enrich the experiences of our customers. All qualified individuals are encouraged to apply.

Compensation

this position is: salaried, varies DOE, $85,000.00 - $115,000.00

Application instructions

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Deadline

no deadline