Company description

Luke's Local is an independently-owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate three vibrant brick and mortar markets - one on Cole and Parnassus in the heart of Cole Valley, a second in Cow Hollow on Union St, a third on Green Street in North Beach and a forth coming soon in Inner Sunset on 9th St! As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike. Our hope is to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens. We hope you’ll join us.

Job description

About the Job

As the Store Manager you are in charge of all operations at your respective store.  You are the main point of contact for the store experience, scheduling, department budgeting, cash management, training, and overall profitability of the store. It is your responsibility to achieve the financial results of the store by achieving sales targets, profitability, and by managing payroll and expenses. You will manage all store department leaders and supervisors. The Store Manager reports directly to the COO.

 

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Store Experience

• Ensure excellent customer experience
• Oversee music selection in collaboration with the Assistant Store Manager
• Enforce uniform and overall appearance to customer and representation of brand
• Ensure accurate pricing is clearly marked for all products
• Maintain daily department checklists
• Maintain a fully stocked and well merchandised store
• Assist as needed in all aspects of floor operations (cashier, deli, stocking)
• Assist in monthly community workshops
• Ensure best in class phone protocols for customer questions, including prompt & attentive responses, seamless transfers of calls, and daily checks of all phones’ voicemails
• Monitor and respond to all incoming store-specific email inquiries

Staffing & Training

• Directly manage all store staff scheduling to ensure labor budgets are met
• Oversee comprehensive onboarding & training for all new store staff, including Sightglass trainings for all Deli/Butcher Line staff
• Ensure the entire Deli/Butcher Line team has proper and updated food safety certificates
• Ensure products are rotated (FIFO) and that employees adhere to local food handling regulations as it relates to temperature control, quality, and storage
• Oversee department checklists and protocols on a daily basis
  Conduct individual 1:1s with floor leadership (Assistant Manager, Supervisors, and Shift Leads) to encourage clear communication and accountability
• Oversee the management by department of hiring and termination of floor staff
• Coordinate staffing adjustments when issues/call outs arise to ensure excellent customer service
• Assist and manage employee breaks

Accounting

• Oversee daily cash counting and reconciliation
• Cash deposits and change orders
• Secure till management systems to ensure accurate cash handling
• Ensuring every vendor delivery has an invoice and PO to match and it sent properly to the accounting department
• Oversee monthly store inventory counts to ensure data accuracy for your store
• Improving (and at a minimum maintaining) store profitability
  • Sales
  • Labor
  • GM%
  • any other metrics

Reporting

• Weekly tracking & input of actual vs. goal labor spend and weekly sales in Flash Report
• Collaborate with Assistant Store Manager in writing Daily Notes for your store to foster good communication and stay on top of pressing issues that arise
• Write & send EOW report to Leadership every Saturday
  Weekly and Monthly Store P&L management

Maintenance & Compliance

• Ensure a fully functional physical infrastructure at your store
• Refrigeration Service
• Be the main point of contact and oversight for the store’s Alarm System
• Electric/Plumbing
• POS
• Sidewalk power washing schedule
• Manage relationship with daily cleaners
• Quality Control & Compliance
• Temp logs
• Properly posted labor signs
• Food safety
• CalOsha  

Competencies

• High standard of cleanliness
• Excellent customer service
• Good communication skills
• Excellent managerial and leadership skills
• Organizational and time management skills
• Friendly, team-player
• Good work ethic  
• Creative thinker
• Eagerness to learn 

Supervisory Responsibilities

• Manage and oversee the professional development of the Assistant Store Manager, Floor Supervisor, and Shift Leads
• Manage the entire floor staff team of the store, including Cashiers, Grocery Clerks, Deli/Butcher Clerks, and Baristas

Work environment

• Office and sales floor of retail grocery stores

Physical demands

• Must be able to lift 25 lbs
• Must be able to spend 6-8 hours per day on your feet
• Stooping, bending, lifting, standing for long periods of time, stretching, twisting, reaching, repetitive stocking motions, repetitive food prep motions.
• Handling of refrigerated product in a cold environment for extended periods of time.

Required Education and Experience

• 3 years’ minimum of supervisory experience
• 1 year minimum of retail experience

 

Preferred education and experience

• Experience with grocery retail
• Experience with food preparation, service, and safety  

Please apply here

Additional Eligibility Requirements

• Must be 18 years or older

 

 

Compensation

this position is: salaried, 75k-100k

Application instructions

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Deadline

no deadline