Company description

R. House is a food hall and gathering space in the heart of Baltimore, Maryland. It's a beautiful beast: 370 seats, 10 chef-led kitchen stalls, a pop-up kitchen, seasonal events, live music, and r.bar at the center of it all. We created R. House for the purpose of bringing people together to share food, ideas, and perspectives. For the last 8 years, we have been blown away by the diversity, energy and love that exists within this unique space. Thoughtful programming, motivated vendors, and creative partnerships have all contributed to the “soul” of R. House. We see people from all walks of life coming together to break bread and share experiences daily. At the heart of this success lies an incredible team that is committed to making the R. House experience better every single day. 

Job description

We are hiring a General Manager who is excited to lead this legacy of vibrant inclusivity into the future. This position requires a highly organized individual with restaurant/food and beverage industry experience who is both detail-oriented and visionary.

Reporting + Management Duties: The position will report directly to the Seawall (R. House’s parent company) leadership team. This position will manage three R. House team members - the Bar Manager, Operations Manager, and Private Events Manager.

Responsibilities Include:

General

• Oversee all R. House operations and procedures.
• Foster a positive and hospitality-focused culture among the R. House team, from the bartenders and bussers, to vendors and their staffs, to managers and collaborators.
• Support all of the R. House managers in their distinct roles and management responsibilities.
• Serve as the primary point of contact for tenants, maintaining a close relationship with chefs & managers and handling coordination.
• Work with the Operations Manager to oversee the house team of floor managers, ambassadors/bussers, including hiring, training and scheduling.
• Support the Operations Manager in managing the Pop Up.
• Coordinate, along with the Bar Manager, safety procedures and personnel for R. House/r.bar.
• Maintain and update the handbook procedures for the house team.
• Lead HR procedures - working with the Seawall HR manager.
• Be present at the food hall, especially during high volume times
• Annually create and implement a vision and blueprint for R. House’s success into the future and work with the R. House team to accomplish it.

Facilities/Administrative

• Coordinate repairs, maintenance and upgrades to the building and market hall space including periodic maintenance and coordination with Seawall Property Management.
• Lead negotiation and coordination of all vendor contracts
• Support the Operations Manager in carrying out reoccurring stall inspections to maintain the highest standard from our merchants.
• Financial oversight and setting of the budgets.
• Work with Seawall Accounting to ensure all R. House tenants are up to date on rent payments.

Management + Leasing

• Oversight of Marketing, Public and Private Events team.
• Coordination with Bar Manager of all bar operations including specials, collaborations with vendors, events, and staffing.
• Support and work with neighbors and the community of Remington to ensure a positive relationship.
• Continually update the house rules and regulations and enforce them.
  Coordinate and manage stall turnover processes.

Qualifications

• 5+ years of management experience in restaurants, corporate hospitality, and/or high volume customer experience settings
• Ideally with direct operations and “on-the-floor” experience
• Personnel management experience with a commitment and track record of building a healthy, productive, and collaborative team culture
• Ability to work nights and weekends in-person at R. House

Qualities

• Problem solver attitude
• People first mindset
• Task-oriented and organized

Compensation + Benefits: 

• Compensation range - $80-100,000, DOE
• Comprehensive Health Benefits
• Team-oriented work environment with annual budget for further education and training, as well as opportunities for growth at R. House and Seawall

Frequently cited statistics show that women and people from underrepresented groups apply to jobs only if they think they meet 100% of the criteria. If you meet many but not all the criteria and feel you may be a good fit for the role, R. House encourages you to apply.

R. House is an Equal Opportunity Employer and does not discriminate on the basis of age, color, national origin, ethnic origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law in its employment policies. 

Compensation

this position is: salaried, 75k-100k

Application instructions

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Deadline

no deadline