Company description

Odeko is on a mission to champion your neighborhood cafes, local coffee shops, and bakeries through technology. Whether we’re saving small business owners 10 hours a week with our AI-backed supply platform, reducing CO2 emissions with overnight deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Your local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.

Job description

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

The Market Manager Team is at the center of this! Market Managers are responsible for being the revenue leader in your city, representing the Odeko mission of supporting small businesses. 

We are looking for a NYC Market Manager to join our growing team.

This person will be responsible for:

• Achieving monthly revenue goals through new customer acquisition and growing existing customer accounts
• Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service
• Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market
• Own the customer relationship pre & post sales, with a focus on retention and expansion. This will be done through upselling, in person visits to the cafes and launching new products.
• Work closely with our Operations and Support team to ensure day to day issues are resolved quickly
• Keep meticulous records in our CRM tool (Hubspot), to report activity and conversations. This helps to enhance the customer experience in the customer’s journey with the rest of the Odeko Revenue team.
• Work closely with Odeko’s vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers
• Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback
• Continually develop your knowledge of local and national trends within the specialty coffee industry

About you: 

• 2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience
• Experience discovering and closing sales opportunities and building client relationships
• Self-directed and comfortable in a constantly evolving environment
• Experience successfully managing a pipeline to achieve revenue targets
• Experience in delivering client-focused solutions based on customer needs
• Passion for coffee and small business. 
• A background in coffee is a bonus!

This is an L2 role. Base compensation is between $60,000 - $65,000. On target earnings between $90,000 - $95,000.

 

Compensation

this position is: salaried, 50k-75k

Application instructions

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Deadline

no deadline