Company description

Mad Rose Specialty Foods is an evolution of Neal Rosenthal’s passion for the artisanal and his respect for terroir. Borne from the success of Rosenthal Wine Merchant and Neal’s immersive travels throughout Europe, Mad Rose Specialty Foods brings our customers carefully curated products sourced according to the same elevated standards as all of our wine. We work closely with trusted family-run producers that have honed their production methods through multiple generations of care for their land and respect for their product. The result is an exceptional selection of quality food products that will change the way you cook, taste and feel.

Job description

Please note this is an in-person position in Maspeth, Queens. Applicants with cars are encouraged to apply as the job site is not within walking distance of a subway station.

The Sales Operations and Fulfillment Specialist will oversee the order board, manage logistics, ensure timely fulfillment of orders, and support the sales team with inventory management and reporting. This role also involves proactive inventory monitoring to prevent stockouts, month-end accounting support, delivering exceptional customer service, and assisting with website operations.

Key Responsibilities:

Sales Operations and Fulfillment, including entering orders from wholesale partners and retail customers into point of sale system
Picking, packing, and shipping orders from our warehouse
Coordinating transportation with logistics providers
Maintaining the online ERP system for reporting and data input
Completing monthly inventory reports
Processing payments from distributors and retail partners
Monitoring and follow up on missed and late payments
Provide customer service support as needed
Update our direct to consumer website as needed
Monitor website performance and make recommendations for improvements.

QUALIFICATIONS

Our ideal candidate is comfortable working solo day-to-day and enjoys the challenges associated with working in logistics. Ultimately, this is a multi-disciplinary job that requires the candidate to be comfortable working solo in a warehouse with packing, shipping and receiving but also in a customer-facing role as well when needed. Training is available for the right candidate!

Qualified candidates must have the following characteristics:

Education: Bachelor’s Degree preferred.
Knowledge of packing and shipping physical products
Great time management skills
Computer literate in word processing and spreadsheets
Excellent verbal and written communication skills, with the ability to effectively communicate and work with co-workers and customers
Comfortable working independently in a busy and sometimes high-pressure environment
Comfortable working on a thorough self-analysis and toward continued improvement
A passion for food/culture is preferred!
We offer paid days off for federal holidays and 2 weeks paid vacation.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 37.5 per week
Benefits:

 

Paid time off
 

Schedule:

8 hour shift
Monday to Friday
 
Work Location: In person

Compensation

this position is: hourly, $20/hr +

Application instructions

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Deadline

January 31, 2025