Company description

We are importers, roasters and baristas with one mission.

We believe that it takes more than just paying a fair or premium price for coffee in order to uplift farmworker communities. The most important work is done in the "last mile" beyond where the purchase price is paid. By meeting the people who do the hard work of harvesting our coffee where they live, we can ensure that they benefit from our dollars and yours for a more sustainable coffee industry.

Job description

As an importer and roaster, we believe that it takes more than just paying a fair price to uplift farmworker communities. The most important work is done in the “last mile” beyond where the purchase price is paid.  By establishing real and trusted farming relationships, we ensure not only a healthier supply chain but better quality coffee for our customers.

Think Coffee has been in the cafe business for nearly two decades and importing green coffee for nearly as long. But selling roasted coffee wholesale is relatively new for us. Because of this, we are looking for someone with a strong entrepreneurial spirit who will take initiative to grow our program to the next level.

The Wholesale Director is responsible for providing strategic direction for the wholesale program, including sales to hospitality, food service, office, and grocery (“Wholesale Program”), and is responsible for its overall growth and success. The Wholesale Director will manage the wholesale business from lead generation through onboarding new accounts and account management.  The position requires strong leadership, vision, communication skills, relationship building, and the ability to drive new business across the food and beverage industry.  

Duties & Responsibilities:

• Responsible for the overall profitable growth and development of the Wholesale Program;
• Conduct sales prospecting activities to identify and qualify new business opportunities within the hospitality industry;
• Establish a strong inbound pipeline strategy to generate sustainable revenue growth through both in-bound and out-bound sales strategies.
• Identify and manage profitable distributor relationships;
• Work directly with Think Coffee ownership to establish and implement a sales strategy and budget for the Wholesale Program;
• Collaborate with our marketing, roasting and green coffee teams to present a cohesive, compelling vision for prospective clients;
• In collaboration with senior leadership, develop marketing strategies to clarify and refine the Think brand within the coffee wholesale market.
• Educate prospective accounts on our coffee and what sets us apart from other roasters.
• Establish and maintain strong relationships with key clients, understanding their needs and delivering exceptional service including timely order processing and technical support.
• Identify opportunities for expanding and enhancing customer accounts.
• Ensure excellent customer service for all wholesale customers.
• Provide regular pipeline and sales forecasting reports to Think Coffee ownership;
• Report no less than monthly on actual sales vs. target performance.  
• Provide consultation for new wholesale/foodservice customers, including recommendations for appropriate beverage equipment and menu with confidence and expertise;
• Lead with a positive attitude and support the overall company sales strategy;

Job Requirements:

A minimum of 3 to 5 years of F&B sales experience. Experience in the specialty coffee industry and/or food service with strong connections in the hospitality industry is highly preferred.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication and negotiation skills.
• Experience with MS Excel/Word.
• Ability to manage time and schedule effectively.
• Familiar with sales prospecting methods and tools, including cold calling, presentations, drafting proposals, networking, etc.
• A flexible schedule to include travel, weekends, participation in events, and after-hours work.
• Excellent interpersonal and customer service skills and a strong desire to nurture new wholesale clients.
• Experience with marketing lead generation programs, business promotions, and marketing initiatives.
• Experience recording customer and sales pipeline information into a CRM system.
• Familiarity with social media tools (such as Facebook, Twitter, and Instagram) and online direct marketing a plus.
• Ability to read and speak English proficiently

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this job, the employee is regularly required to see, talk and hear.
• The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 50 pounds.
• At times, may require more than 40 hours per week to perform the essential duties of the position.
• Fine hand manipulation (keyboarding and register).

Benefits:

• 401(k) with Company Match
• Health Insurance
• Commuter benefits
• Employee Discounts
• Paid Time Off and Sick Leave

Compensation:

• This position participates in a Sales Commission Program. 

Think Coffee LLC is an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving guests throughout our communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Think Coffee is committed to offering reasonable accommodations to job applicants with disabilities.

Compensation

this position is: salaried, 75k-100k

Location

job can be done remotely

Application instructions

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Deadline

December 31, 2024