Company description

ORGANIZATION 

At Wholesome Wave Georgia, we believe all Georgians will have access to fresh, healthy, locally grown food choices. Founded in 2009, Wholesome Wave Georgia makes fresh, healthy, locally-grown produce affordable and available to all Georgians. We steward a network of farmers, neighbors, and community partners who believe affordable access to fresh, healthy, locally-grown food creates a more inclusive, nourishing, and loving food system in which everyone prospers.

Wholesome Wave Georgia was launched as a statewide chapter of Wholesome Wave, the national organization, to double Federal Nutrition Assistance, such as SNAP and WIC benefits, at Georgia’s farmers markets. Since Wholesome Wave Georgia’s founding, Wholesome Wave Georgia provided over $3.1 million in healthy food to Georgia’s families and revenue to Georgia’s small, independent farmers through our Fresh For Less program and our Food For Health program.   

Our Georgia SNAP Connection Program provides SNAP enrollment assistance and outreach to our neighbors in need of food assistance. The program provides outreach and assistance as a Community Partner of the Georgia Department of Children & Family Services. To learn more, please visit www.wholesomewavegeorgia.org.  

ORGANIZATION CORE VALUES 

At Wholesome Wave Georgia, we are rooted in our core values. Our core values are the guiding principles for our team, our programs, and how we impact the communities we serve.  

Local

We tailor our food assistance efforts to serve the unique populations and economic needs of urban and rural communities across Georgia by strengthening and uplifting local farmers, small businesses, and local food systems.

Committed

We are dedicated to showing up for our partners, having a consistent presence in our communities, and following through with program plans and projects.

Collaborative

We depend on each other and our community to fight food insecurity and support local agriculture in Georgia.

Accountable

We remain accountable both individually and as an organization to uphold our mission and vision with the utmost transparency.

Inclusive

We design food assistance programs and processes with equity and dignity for everyone and are proud to be representative of the neighbors, families, and communities we serve.

Love

We show love for one another and people in our communities through active listening and by being trustworthy, empathetic, and compassionate. Love is the foundation of our work.

Job description

JOB SUMMARY

Reporting to the SNAP Connection Program Manager, the Benefits Specialist screens and enrolls individuals and families for public benefits under the SNAP Connection Program. This is role includes activities such as: 

●       Conducting public benefits application assistance in office (remote home office and WWG office options) 

●       Using Salesforce to track and manage individual caseload and overall program activities

●       Executing an annual SNAP Outreach Plan, ensuring all policies and procedures are followed

●       Regularly providing updates to the Program Manager for ongoing reports 

●       Assisting other team members with outreach and administrative tasks as needed

QUALIFICATIONS

• Brings a strong desire to help community members improve their wellbeing
  Maintains deep listening skills, empathy, and patience. Provides an exceptional customer service experience in all conversations with community members.
• Experience with public benefits including Supplemental Nutrition Assistance Program (SNAP)/food stamps, Medicaid, Childcare and Parent Services (CAPS), Temporary Assistance for Needy Families (TANF), and/or Women, Infants & Children (WIC) highly desired
• Familiarity with the Georgia Gateway platform desired
• Experience using relationship databases, Salesforce in particular, preferred
  Personal or work experience with Google Suite products preferred
• Ability to respond to email in a timely manner (within 24 to 48 hours)

COMPENSATION, TIME, AND CLASSIFICATION 

• This position is part time with an estimated 16 hours per week.
• Flexible hours within a time frame of 9:00 am to 6:00 pm on Monday through Friday. While hours are flexible, daily monitoring of email is required to ensure a team response within 24 to 48 hours.
• The individual in this role will very rarely be asked to work evenings and weekends for planned outreach activities or other WWG team events.
• Hourly pay will be $22.00/hour for the first three training months. Hourly rate has the ability to increase up to $25.00/hour based on performance.
• Benefits are not available at this time for part time team members. 
  This position is grant funded through September 30, 2026. The WWG team continuously seeks funding to support core programs.
• Location will be primarily remote (home based) with the option to work in the office. Wholesome Wave Georgia’s new office location is: 352 University Avenue, Suite S-102, Atlanta GA 30310.
• In the field or outreach at community partner sites may be included per candidate interest and team need.
• We anticipate a start date of January 6, 2025.

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY 

The Wholesome Wave Georgia community is made up of leaders which represent many different racial, socio-economic, gender, and other identities. Being inclusive is a Wholesome Wave Georgia core value and is a strength to support the communities we serve across the State of Georgia.  

Compensation

this position is: hourly, $20/hr +

Location

job can be done remotely

Application instructions

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Deadline

November 20, 2024