Company description

Figure 8 is an agency that serves as a Chief Digital Officer (CDO) for multi-unit restaurant brands. We are a strategic thought partner for our clients, and work with them to design and manage a roadmap for digital excellence.

Our top-tier team has extensive expertise in digital programs for multi-unit restaurants.

 

Job description

A Figure 8 Associate Consultant has knowledge and experience in strategic consulting for multi-unit restaurants. Domain expertise in restaurant operations, technology, financial systems, and digital programs is critical to this role.

ASSOCIATE CONSULTANT RESPONSIBILITIES

• Plays integral role in the design and management of the Figure 8 organizational strategy
• Leads the establishment and maintenance of healthy client relationships, including setting and communicating expectations for the strategic direction and timing of the engagement
• Guides existing client relationships into new and/or expanded scopes in order to generate additional revenue
• Fosters innovation and design of new and emerging services
• Leads the strategy and design of client presentations
• Applies expertise about Figure 8 business model, services, and industry trends to identify and secure expanded business opportunities for the company
• Designs project delivery methods and practices
• Encourages and facilitates the continuous replenishment of knowledge of industry, products, services, and trends throughout the Figure 8 team
• Develops and nurtures a professional network in the F&B industry

DIRECTOR OF PROCESS IMPROVEMENT RESPONSIBILITIES

• In collaboration with the COO, identify existing processes and areas in need of scalability.
• Document and evaluate all existing processes.
• Examples of organizational functions that may require process design or improvement include, but are not limited to:
  • New client onboarding
  • Asset design and review
  • Team and resource allocation
  • Transition workflow from sales to account management
  • Project tracking and reporting systems
• Collect and analyze data to identify and solve the root cause of organizational inefficiencies.
• Organize, lead, and facilitate internal project teams to design and implement new processes, and improve existing processes.
• Model potential outcomes of new processes, pilot, and plan rollout.
• Manage new process introduction, training, and adoption with the team.
• Engage with team stakeholders, and act as an effective change agent with clear communication.
• Invite and inspire support from the team for the changes sought, and motivate and influence the team to advance and achieve their goals and objectives.
• Coordinate with the COO to align process design and improvement plans with established budgets, and company mission, vision, and values.
• Produce cost-benefit analysis of new processes as it relates to budget and team time.
• Conduct ongoing monitoring of new and improved processes.

CAPABILITIES / QUALIFICATIONS

• Highly proficient as a consultant, with a proven track record of consistently adhering to the highest professional standards and best practices in consulting:
  • Keeps domain expertise sharp and current
  • Curates trustworthiness with internal team and with clients
  • Vision casting:  makes sense out of chaotic information and “see around corners” for clients
  • Has expertise in multi-unit restaurant strategy, operations, finances, and digital systems, and can apply that expertise to client engagements
  • Capable of independently designing critical path for client engagements and formulating strategies to fulfill scope, schedule, budget
  • Demonstrated leadership qualities and the ability to effectively manage engaged teams and elicit productive and innovative results
  • Demonstrated success in leading large-scale business transformation projects
  • Experience working in cross-functional teams and managing change in complex environments
  • Strong analytical skills with the ability to identify inefficiencies and develop actionable solutions.
  • Expertise in process mapping, root cause analysis, and workflow optimization.
  • Project management skills, with the ability to prioritize, plan, and manage multiple projects simultaneously.
  • Strong communication and presentation skills to articulate complex concepts to diverse stakeholders, including executives.
  • Contributes a book of business valued at $500,000/year
  • 12+ years relevant experience
    • Years of experience can be applied from any combination of the following:
      • College degree
      • Professional experience in a consulting environment
      • Professional experience at the Director level or higher in the foodservice/restaurant industry
      • Executive level professional experience in any industry

Compensation

this position is: salaried, more than 100k

Application instructions

Deadline

November 30, 2024