Company description

We believe that companies must also exist for a purpose. Purpose, People, Planet, Profit – The four P’s of 4P Foods. Our Purpose is to create a just and equitable food system in the United States. This can be done by ensuring that all people have access to farm-fresh, healthy food, grown using sustainable and humane practices and that the people who produce that food are able to earn a fair and dignified living doing so. That’s why we’re here, and that’s why we hope you will join us.

The triple-bottom line – the concept that in addition to profit, businesses should also measure and be accountable for their impacts on people and the planet – is a huge step forward in business consciousness. But at 4P foods, we want to take things one step further. Businesses must be responsible for their impacts on the environment as well as the people and the communities they work with. They also must be financially solvent, making enough money to pay good wages and invest in innovation. But you can do all of those things and still have a company that at its best, simply isn’t too bad.

Job description

About the role

The Sales Assistant supports 4P Foods’ wholesale account managers in day to day administrative activities to ensure smooth and accurate customer service, order creation and fulfillment. As such, they will be responsible for and trained to support the 4P Foods sales team in several critical aspects to our sales process

Responsibilities

Including but not limited to:

• Handle email and phone inquiries related to wholesale orders, product availability, and delivery issues, often in tandem with the Account Manager. Keep customers informed about any changes such as product shortages, swaps, or delivery delays.
• Enter wholesale and pre-order items into 4P’s inventory management system (Fishbowl), ensuring accurate part numbers and tracking standing orders. Make adjustments as needed for timely and accurate customer fulfillment.
• Verify inventory availability before order fulfillment, resolving any issues with missing or incorrect products in coordination with the warehouse team. Alerts Sales and Procurement teams about out of stock products. Assist account managers with product par setting and availability list updates
• Collaborate with the logistics team to provide customers with delivery updates and address any product quality issues, coordinate the processing of credit requests as necessary.
• Maintain standing orders and pre-order trackers, update pricing based on customer groups, and assist account managers in tracking sales trends and developing growth strategies.
• Assists Account Managers in maintaining up to date account information including contacts, delivery windows, and special instructions
• Bringing feedback and suggestions for how to improve processes and reach quarterly sales targets.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal and customer service skills.
• Strong time management skills with a proven ability to meet deadlines.
• Ability to prioritize several simultaneous time sensitive tasks.
• Proficient with Microsoft Office Suite and Google Suite. Spreadsheets and Google Sheets specifically.
• Ability to analyze and interpret data as it relates to inventory movement and across multiple sources of information.
• Ability to quickly learn inventory management software, product codes and company terminology.
• Ability to learn and implement sales policies and procedures 
• Good analytical skills and ability to make sound judgments relative to customer service
• A sense of humor and growth-mindset.

Physical Demands and Work Environment:

• Prolonged periods of being at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access all areas of the warehouse.

Education and Experience:

• High school diploma or equivalent required; Associate’s degree in office administration or related field preferred.
• At least three years of administrative or sales experience.
• At least two years of customer service.

Job Type: Full-time
Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Compensation

this position is: hourly, $20/hr +

Application instructions

Deadline

no deadline