Company description

The Japanese Pantry imports and distributes artisanal Japanese ingredients from our warehouse in the vibrant Dogpatch neighborhood in San Francisco, CA. We have traveled all over Japan, meeting with artisanal producers of traditional ingredients. What we've found is amazing: perfectly roasted sesame seeds, kombu hand-harvested from the cold, clean waters off Hokkaido, tamari produced by a company over 200 years old, and rice vinegar made by a company so exacting that they grow their own rice, make it into sake and then turn it into vinegar. We distribute these special products to restaurants, specialty retailers, home cooks and distributors nationwide. And we aim to have our customer service be as high quality as our products.

Job description

The Japanese Pantry is hiring a full-time Customer Service Associate to join our small, growing company. The primary responsibility of this newly-created, entry-level position will be to receive, respond to and process orders and requests from our distributor, restaurant and specialty retail customers. 

Other duties will include, but aren’t limited to:

• Following up with ongoing customer questions and requests

• Sending invoices at the end of day for shipped orders

• Processing new customer credit applications

• Assisting with the creation of delivery reminder and other sales-related emails

• Updating price lists

• Communicating with the warehouse team to keep apprised of inventory levels

• Creating and running sales and inventory reports

• Assisting with the development of new sales tools and materials

• Assisting with the development of customer information tracking systems

As a small company, the possibilities for growth are many. We look forward to seeing the intersection of your interests and aptitude and having you grow further in our firm.

Our ideal candidate is:

• Trustworthy, friendly, and willing to learn

• Personable and enjoys interacting with customers

• Comfortable and agile with computer programs (including Quickbooks, Excel, Slack, etc.)

• Fluent in English, and

• Has strong verbal communication skills

Compensation: $28/hour

Benefits include:

• Health, vision, dental and life insurance packages available

• 6 paid holidays

• Monthly cell phone stipend

• Employee discount on products

• Room for growth and advancement

Compensation

this position is: hourly, $20/hr +

Application instructions

Deadline

November 01, 2024