Company description

Reclamation Foods is reclaiming our collective cultural wisdom around food - to us, that means restoring healthy soils and making use of the whole animal to nourish our community through traditional foods. Our mission is to build a climate-positive food system that promotes regenerative agriculture, regional farming and processing, and whole-animal nutrition to produce real, wholesome foods rooted in culture.

I founded this company after leaving tech to apprentice on a regenerative livestock farm. From there, I learned how rare it was in America to use the whole animal. In fact, almost half of a cow and a third of a pig are considered "inedible," according to the USDA. That's a lot we're leaving on the table, including incredible nutrition for our communities and a missed revenue opportunity for our small farmers and processors. More about our founding story here: https://reclamationfoods.com/pages/about

So about a year ago, I started buying bones from local farmers to make the Korean-style broth I grew up on. From pop-up dinners to selling out farmers markets, the concept has grown and evolved. We are now launching shelf stable jars of our unseasoned broth, in beef and pork flavors. We'll continue selling them at farmers markets as we look to launch our ecommerce business (and fulfill the $20K+ in preorders we've already received) and start supplying some local retailers that have reached out wanting to carry our product.

This year, we will be part of the Union Square Holiday Market, one of the largest holiday markets in the world, drawing crowds of 10k+ people every day from November to December. We are setting up a Korean Broth Bar to introduce creative ways of using our signature Korean bone broth. In addition to wholesome sipping broths, we are incredibly excited to serve up a limited menu of broth-based lattes, including a matcha latte, turmeric latte, and a salted honey peppermint hot cocoa (all made with broth!).

In addition to building out a CPG brand to build towards a climate-positive food system, we're also exploring a brick and mortar concept that will be similar to the Korean Broth Bar we're setting up at the holiday market. If things go well, there may be additional long-term growth opportunities related to this business unit.

Job description

We are seeking an experienced and dynamic General Manager/FOH Lead to join our team and create an incredible experience for our customers at the Union Square Holiday Market this season. Start date is mid October (to start hiring and training staff) and the market runs November 14 - December 24. This role will be responsible for creating an amazing customer experience at our holiday market booth through excellent front-of-house staffing, efficient inventory management, and seamless communication with executive leadership and marketing. Ideally, we are looking for someone with experience managing a front-of-house team at a cafe, bar, or small restaurant who takes pride in running a tight ship and will be excited to create moments of joy and delight for our customers. This is a great opportunity to create a one-of-a-kind experience for thousands of people at one of the most iconic holiday markets in the world.

Qualifications:

• 2+ years of experience in general management or front-of-house leadership in a cafe or similar environment
• Proven ability to manage staffing, inventory, and day-to-day operations.
• Strong leadership skills with the ability to train, motivate, and manage a diverse seasonal team.
• Excellent communication, and problem-solving skills, with a focus on customer satisfaction.
• Ability to work independently and manage multiple tasks effectively in a fast-paced, high-traffic environment.
• Strong organizational skills and attention to detail in handling inventory and sales operations.
• Flexibility to step in and support on-site operations when needed.
• Previous experience working in an outdoor market or seasonal retail environment is a plus.
• Experience with Justworks Payroll software is a plus.
• A mindset of continuous improvement and a "get it done" mentality.

Key Responsibilities:

• Oversee and manage all front-of-house operations, ensuring the highest levels of customer service.
• Hire, train, and manage a team of sales associates, baristas, and support staff throughout the market season.
• Develop and manage staff schedules to ensure adequate coverage during peak times.
• Ensure that inventory is managed and restocked efficiently to meet customer demand.
• Resolve customer service issues promptly and professionally, ensuring an exceptional shopping experience.
• Ensure that all health and safety standards are adhered to and that the booth operates smoothly.
• Collaborate with Founder/CEO and other team members to optimize sales, manage promotions, and maintain an inviting atmosphere.
• Perform regular quality checks on product displays and inventory, ensuring visual merchandising standards are upheld.
• Maintain accurate records of inventory and labor costs.
• Implement performance metrics and provide regular feedback to team members.
• Step in to fill roles at the market as needed.

Perks:

• Competitive pay: $30-$35 per hour, depending on experience.
• Performance-based bonus, up to 50%.
• Unique opportunity to work in one of New York City's most beloved holiday markets.
• Play a role in the early stages of a growing company with a meaningful mission.
• Leadership role in a festive and dynamic environment, interacting with customers and managing a talented team.

If you have a passion for leading teams, managing operations, and thrive in a fast-paced environment, we’d love to hear from you!

Compensation

this position is: hourly, varies DOE, $30.00 - $35.00

Application instructions

Deadline

October 15, 2024