Company description

Bon Bon Bon makes Bon Bon Bons aka "good goodies." Based in Detroit, Michigan, we are absolutely honored to serve the good people of the Motor City and beyond by doing what we do best: sourcing chocolate responsibly; pairing in with local, fresh, and even "weird" flavors; and then hand-piping and hand-packaging in recyclable, locally-sourced boxes. We don't bother with satin bows or adding preservatives. No more nibbling your way through a box of chocolates to get exactly the one you want. Just chocolate exactly how you want it! Because you deserve that <3

Job description

Job Title: Retail Assistant (Keyholder)
Time: Full time and Part time positions available. Mix of weekday & weekend availability required for any role.
Compensation: $17 - 25/hour (depending on experience), plus tips
 
Hi from Bon Bon Bon where we're looking for good people who like good chocolate and want to help get that good chocolate to other good people! We are a 10-year old, woman-owned chocolate company based in Detroit, MI preparing to open our first out-of-state retail shop.

The primary responsibility of the Retail Assistant aka Shopkeeper position is to fulfill orders at an extraordinary level of service, ensuring every customer interaction feels special and memorable for our guests. Essentially, our Shopkeepers are the folks who work in our retail shops! They sling Bons, chat with customers, keep things looking "Bon," answer common customer questions, swap lunch recs with regulars, and more. 
 
The Shopkeepers of each Bon Bon Bon location will be expected to perform and be assessed based upon the following: job responsibilities (49%) and their demonstration of our core values (51%). Wanna know more about the core values of Bon Bon Bon? Check out our careers page!

Core Responsibilities & Expectations

The standard of Bon Bon Bon for all team members is to be able to develop, implement and execute all areas of their responsibility with innovation and enthusiasm. More specific duties for this particular role can be found by visiting the Retail Assistant posting on our Careers page and they include:

• Greeting customers and delivering an exceptional, on-brand customer service experience with each interaction.
• Delivering exceptional, informed, personal customer service to every guest of and within our organization to create customers for life.
• Monitoring and maintaining quality as the last stop before our product enters the hands of our customers. 
• Answering shop inquiries and accurately communicate information with customers in a way that aligns with company standards: redirect to necessary team members as needed and leave clear messages for teammates.
• Performing all assigned daily, weekly, and monthly tasks at a high level: keeping the retail space clean and organized, maintaining the space by utilizing daily checklists and monthly deep clean checklists, packaging every order with passion and pride in accordance with company standards and in a way that minimizes waste, and completing tasks assigned to you (opening and closing lists, weekly tasks, training support, etc.)
• Feeling empowered to resolve customer dissatisfaction in the moment to change a negative customer experience into a positive, memorable one.

Desired Skills & Position Requirements

• Required: 1+ years of customer service experience
• Required: Ability to work directly with the public, providing excellent customer service at all times, including handling/remedying any concerns of the customer  
• Required: Strong organizational and effective communication skills
• Required: Ability to work effectively, efficiently, and independently
• Required: Must be able to lift and carry items up to 50 pounds
• Preferred: Basic understanding of chocolate
• Preferred: Basic understanding of food safety
• Reading Comprehension - Must be able to understand written sentences and paragraphs in English in work related documents
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Service Orientation - Actively looking for ways to help people
• Judgment - Able to show a proven track record for making good judgment calls in times of high pressure
• Strong ability to maintain and develop relationships such as those with annually held events and developing opportunities out of new connections, etc. 

Compensation

this position is: hourly, varies DOE, $17.00 - $25.00

Application instructions

Deadline

October 04, 2024