GREENMARKET REGIONAL MANAGER (Full-Time)

Market Operations and Administration

• Ensure that the Greenmarket sites within your assigned region operate safely, efficiently, and effectively for shoppers and Producers.
• Oversee day-to-day logistics and operations for the Greenmarket sites in your assigned region. 
• Visit Greenmarket sites regularly to review operations, address issues if they arise, and assess staff performance.
• Develop, adjust, and implement site layouts and operational plans for each  Greenmarket site in your assigned region.  
• Enforce consistent compliance with the Greenmarket rules at all markets in your assigned region. 
• Help oversee the safe operation, maintenance, and stocking of Greenmarket vehicles.  
• Work with GrowNYC’s Food Access Initiatives team to ensure smooth SNAP/EBT operations at market. 
• Coordinate, distribute, and maintain market equipment. Ensure all market equipment and site staffing needs are met. 
• Evaluate market product balance and customer demand at each of the markets within your assigned region. 
• Assist with market assignments for Greenmarket Producers in your assigned region. 
• Work with the Greenmarket Operations Manager to coordinate Greenmarket  Producers’ market reservations in your assigned region.
• Develop and maintain positive relationships with Greenmarket producers and send out operations-related communications.
• Mediate disputes, provide support for staff when conflicts arise, and review any issues with the Greenmarket operations Manager for follow-up.
• Be available to cover seasonal staff shifts at market sites in your assigned region.

Market Promotions and Partnerships 

• Create a market outreach and promotion plan and oversee its implementation with support from the Communications team.
• Help plan weekly activities at market sites in your assigned region, including cooking demonstrations and at-market programming. 
• Identify, develop, and maintain strategic relationships with community partners – including local businesses, like-minded organizations, and city agencies. 
• Represent GrowNYC while attending Community Board meetings, NYPD precinct meetings, and/or other community gatherings to promote individual Greenmarket sites and support Greenmarket’s relationships with local institutions and officials. 
• Oversee social media management at the market sites in your assigned region in coordination with GrowNYC’s Communications team.

Staff Management 

• Supervise 7-13 Site Leads who manage markets in your assigned region.  
• Provide training and ongoing feedback and conduct performance reviews for Site Leads
• Conduct one-on-one meetings with Site Leads and be available as a resource for your seasonal Site Leads 
• Collaborate Greenmarket Operations Manager, the Greenmarket Administrative Manager, and the Human Resources team to recruit, hire, and onboard new market staff.  
• Work with the Greenmarket Operations Manager and the Greenmarket Administrative Manager to monitor and modify staffing schedules according to market needs.
• Provide documentation on field staff’s-related performance and work conjunctively with the appropriate managers to issue Corrective Action Notices (C.A.Ns) and Performance Improvement Plans (PIPs), as needed

Qualifications

• Three (3) to five (5) years of work experience in operations and/or program management, preferably in a public-facing setting, e.g., retail,  agricultural, restaurant, or culinary.
• Minimum of two (2) years of experience managing staff (preferably supervisory experience similar in scope to current Greenmarket field-based staffing) with a people-centered and inclusive leadership style.
• Excellent interpersonal skills, a high level of emotional intelligence, and experience working with people from diverse backgrounds in terms of race, ethnicity, gender, including trans* and nonbinary, sexual orientation, class, and religion.   
• Strong written and public speaking communication skills, with a desire and proven ability to communicate with people from diverse backgrounds and knowledge levels.
• Highly organized with exceptional time management skills and a proactive, results-driven orientation.
• Creative problem-solving skills with the ability to troubleshoot and use good judgment to make on-the-spot decisions. 
• Agile, with the ability to focus on meeting emergent needs, and adaptable to continuous change.
• Dispute mediation, conflict management, and de-escalation skills. 
• Willingness to compassionately and firmly manage the complex dynamics of operating an outdoor public space in New York City.  
• Strong commitment to a racially and socially just food system.
• Proficient in Microsoft Office Suite and Google Suite. 
• A valid New York State driver's license, with a satisfactory driving record and a willingness to operate a box truck.

.Physical Requirements

• Ability to lift up to 50 lbs and work outdoors, walking and standing for periods of up to 12 hours, sometimes in extreme temperatures. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 
• Ability to work in a potentially noisy environment.

Schedule

This position is full-time, 35-40 hours a week.  Work hours are variable each week and each day, with a frequent need to start as early as 6 AM. Weekend and holiday work is required. 

Compensation

The position is an exempt, full-time salaried position. It pays $65,000 - $70,000 and includes full benefits (medical, dental, vision, life insurance, long-term disability, incentive savings plan, paid time off, Public Service Loan Forgiveness, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days and FSA programs). The position is non-union-eligible/not part of the bargaining unit. 

Location

This position involves a combination of field and office work. Remote work is available with a minimum of  2 days office presence.  In-person field-based work and off-site travel is required. Greenmarket operates sites in all five boroughs – all locations are outdoors.