Company description

L.A. Grocery & Café is an all-day café & market dedicated to intentional procurement, shorter supply chains, and minimizing waste through intelligent repurposing. 
 

WHO WE ARE:

We build authentic, enduring relationships with farmers, food producers, and our community one interaction at a time. We care (a lot!) about the people and places that grow our food, and we prioritize designing food waste out of our daily operations as much as we can. Warm and well-informed hospitality is paramount to our operation and we are always looking for service-minded people of all backgrounds to join the team.  

WHO WE HIRE:

We seek out team members who are not only passionate about food but are enthusiastic about its origins, producers, sustainability, and broader impact on the planet.  

HOW WE WORK:

The brands we choose to be on our shelves, the producers we choose to partner with, and the employees we work with are here because of their integrity and interest in a more resilient and accessible food system.  We’re committed to creating an organized, equitable, and fun environment for both our community and our team.

Our vision is to create a grocery store and café that directly connects our customers to sustainable farms and food producers across California, the West Coast and beyond. 

Job description

ABOUT THE ROLE:
The Assistant General Manager is accountable for overall success of the store including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training and performance management. You are expected to provide leadership in line with LAG&C values and promote a healthy, trusting, and progressive work environment in alignment with our mission and policies. 

ABOUT THE TEAM: 
The Management Team at LAG&C are the leaders that guide our teams to perform harmoniously with one another. They are the backbone to daily operations and are the key to the customer experience. Each member of the management team is responsible for driving the education that fuels our mission of exploring generative food systems to all of our teams. They ensure we continue to enrich the lives of the people and places they live by refining systems and daily practices.

ABOUT YOU:
Leading by example you thrive in a team environment, take your responsibilities seriously, have the ability to multitask, and think quickly on your feet. You are passionate about seasonal produce. You love food and have a deep curiosity about where it comes from, how it’s grown, and how it’s sold to the customer. You seek a high-level of hospitality and you’re eager to learn more about our mission.

JOB DESCRIPTION:

Human Resources

• Oversee and perform effective scheduling, labor allocation including leadership coverage to meet business needs and labor budget.
• Adjust labor for both grocery and café teams in real time to meet the needs of the store.
• Oversee daily time clock submittals and submit payroll every other week.
• Hire to the needs of the business, actively recruiting to ensure open positions fill quickly.
• Prepare and deliver corrective actions and performance reviews in a timely manner.
• Follow documentation and compensation guidelines.

Management/Education

• Manage and provide oversight to all areas of the store.
• Maintain departments in a neat, clean and orderly manner.
• Assess, prioritize and delegate tasks and production while also assisting cashier, bagging customer purchases, and performing carry-outs as needed.
• Maintain a working knowledge of department equipment and be able to train staff and troubleshoot errors.
• Establish cash handling, register and return procedures, ensures compliance and assists cashiers with complex returns.
• Train staff to troubleshoot customer issues and handle escalated customer service situations personally. 
• Maintain Front End resource guides.
• Provide training and education of staff in the areas of product knowledge, product management, safety, quality control, health department and organization of the store.
• Model friendly and attentive customer service, coach staff to deliver an exceptional customer experience utilizing company systems / policies.
• Ensure waste mitigation measures are being followed by all staff.
• Ensure the dissemination and adherence to all company and department specific policies.
• Ensure that all opening and closing procedures are performed such as: cash draw audit, deposits, stock supplies, etc.

Operations

• Collaborate with corporate and management teams for special events, store operations, inventory, hiring and training needs.
• Assist in planning regular team meetings.
• Assist in controlling department expenses by improving labor costs, reducing waste, and team building.
• Manage Grocery Team cleaning schedules and assist/oversee any repairs/maintenance needs.
• Assist in meeting financial goals or develop and execute a plan when results do not meet expectations without compromising quality and service standards.
• Monitor supply stock levels and oversee ordering of paper goods, department supplies, etc.
• Order products with gross margin, general expense control and company ethos guidelines in mind.

WHAT YOU’LL BRING:

• 3+ years of restaurant, hospitality, retail and/or grocery store management.
• Experience with educating/training employees, planning, assigning, directing work, rewarding and disciplining staff .
• Practices communication in a professional and constructive manner with pro-active interpersonal problem solving and resolution skills that demonstrates approachability and fosters open communication.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff no matter how small the job. 
• Demonstrates adaptability, flexibility and creativity in problem-solving and is solutions-oriented.
• Acts decisively while basing decisions on analysis, experience, resources and circumstances. 
• Demonstrates self-awareness and seeks opportunities for professional growth.
• Demonstrates a whole store perspective and understands, models and instills company culture.
• Demonstrates a solid understanding of labor, sales, margin goals and factors that influence them.
• Demonstrates a thorough understanding of human resources concepts.
• Exemplifies company guidelines/protocols, workplace safety and health department standards.

LAG&C is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, national origin, religion, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite everyone who meets the criteria for the job to apply. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you.

Compensation

this position is: salaried, varies DOE, $70,000.00 - $75,000.00

Application instructions

Deadline

no deadline