Company description

JBG Organic is the largest certified Organic vegetable farm in Texas. Since 2004 we have been growing a large variety of mixed vegetable crops for CSA, restaurants, farmers' markets, and wholesalers. We are an 184 acre Organic farm, just outside of Austin TX. 

Job description

JBG Organic is currently seeking a customer service aficionado to join the office staff! The ideal candidate is adapt at handling multiple tasks at a time with a positive attitude. This position is key to smooth operations with anything CSA related -- Adjusting member accounts, handling complaints, overseeing deliveries and coordinating specialty sales throughout the year. In this role you'll also be tasked with tracking and monitoring member data such as; New members, member referrals, weekly delivery numbers, member feedback and quality control. Top candidates will possess the ability to work both independently and on a team.
 

Responsibilities:

• Provide prompt and courteous replies to all farm e-mails, phone calls, and voicemails
• Assist occasional walk-in visitors to Hergotz office
• Communicate quality complaints to CSA Packing Manager and Barn Manager
• Prepare CSA labels, driver paperwork, and delivery routes daily
• Monitor and maintain inventory of add on items, merchandise, and office supplies
• Track new membership, referrals, and weekly delivery numbers
• Manage driver communications/schedules and track vehicle maintenance records
• Coordinate establishment of new CSA sites and maintain relationships with existing sites
• Manage and fulfill all online merchandise orders
• Coordinate fulfillment for annual bulk sales 
• Assist with identifying and solving problems in CSA customer management software
• Assist in the coordination of CSA marketing and engagement campaigns
• Assist with bi-weekly payroll of all employees and process new employee paperwork
• Assist with driver and operations expenditure reports and other financial tasks
• Assist with HR duties including posting job descriptions and scheduling interviews
• Occasionally assist with running deliveries, errands, and other miscellaneous tasks as assigned by the Operations Manager

Qualifications:

• Possess an interest in organic agriculture, as well as a willingness to learn
• Excellent customer service skills
• Excellent writing skills
• Excellent verbal communicator
• Proficiency in Microsoft and Google programs, and an overall proficiency in computer technology
• Ability to multi-task and problem solve
• Ability to adapt to high-stress environment
• Highly organized and detail-oriented
• Self-Motivated
• Positive attitude and interest in having fun while working hard
• Ability to prioritize tasks and balance friendliness with efficiency and focus

PREFERRED

• Experience in accounting and payroll management
• Previous experience in an administrative role
• Experience with ADP or similar payroll systems
• Familiarity with organic agriculture and interest in local farming
• Experience in customer service and management
• Experience in administrative database management

Schedule: Monday-Friday 8:30am-4:30pm.

Compensation & Benefits: Position ranges from $15-$19/hour based on experience, paid bi-weekly.  Permanent full time employees are eligible for Individual Health Plan benefits. All JBG employees receive a weekly share of vegetables and a biweekly dozen eggs.
 

Johnson’s Backyard Garden’s provides equal employment opportunities regardless of race, color, religion, gender, sex, age, national origin, disability, marital status, or sexual orientation. The duties listed above are general and not an exhaustive list of tasks performed on the farm.

Compensation

this position is: hourly, $15-20/hr

Application instructions

Deadline

no deadline