This job expired on May 12, 2020

Digital Marketplace Coordinator

Gaia Herbs

Date Posted March 13, 2020
Location Anywhere
Category Business / Media
Job type Full-Time

Company description

The leading herbal brand in North America, Gaia Herbs cultivates health and wellbeing by stewarding sustainable relationships between plants and people. Our unparalleled dedication to purity, integrity and potency is meticulously proven by science. We use organic methods from seed to shelf and offer the industry’s only traceability program, MeetYourHerbs®.

Job description

Marketplace Coordinator Job Description

JOB SUMMARY:

Gaia Herbs is looking for a Marketplace Coordinator who’s passionate about eCommerce and determined to learn & grow. This role will support the Digital Marketplace Manager and work closely with external agency partners and internal team members from sales, customer service, product, marketing, operations, finance to drive significant revenue growth within our digital accounts. This role will support in marketplace analysis, product set-up, customer management, and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Creates new product listing copy, images, and A+ content, and coordinates the implementation.
Regularly reviews existing listings for completeness, errors, and updates.
Coordinates images needed and relays with the graphic design team.
Coordinates site assets and loads Amazon storefront with new products and categories.
Reconciles inventory accuracy and escalates related risks and opportunities.
Monitors for critical product reviews and identifies the appropriate resource to rectify each issue.
Works with CS to respond to all customer complaints within 24 hours and connects the appropriate resources to ensure issue resolution.
Tracks budgets and submits invoices.
Resolves product pages issues by opening support cases.
Coordinates third-party PO shipments with warehouse team to meet deadlines.
Consistently monitors 3rd party resellers on Amazon, and other online websites.
Develops a weekly MAP violation report and circulates to sales leadership.
Partners with sales leadership and customer service to enforce MAP policies on amazon and off and ensures steps are properly documented for each account.
Prepares weekly, monthly and quarterly reports to Marketplace Manager.

QUALIFICATIONS:

Education and/or Experience:

Bachelor’s degree in marketing or related field
5 years of E-Commerce experience (Required)
2 year of Amazon Seller Central experience (Preferred)
2 year of Amazon FBA experience (Preferred)
Experience with digital advertising & inventory planning

Knowledge, Skills and Abilities:

Results-driven
Passion for eCommerce & Amazon.com
Excellent organizational and analytical skills
Highly accurate, punctual, and deadline driven
Willing to go the extra mile when needed
Positive attitude and a collaborative team player
Comfortable with Excel and Smartsheet
High customer focus with the ability to drive for results
Ability to work with cross-functional teams to achieve sales goals
Passion to work in an entrepreneurial and high growth environment
Strong business acumen and strategic thinking
Highly organized
Excellent written and verbal communication skills

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to taste or smell. Specific vision abilities required by this job include the ability to be able to view a computer screen for extended periods of time.

The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Compensation

this position is: salaried, varies DOE, $50,000.00 - $60,000.00

Location

job can be done remotely

Application instructions

This job expired on May 12, 2020

Deadline

no deadline