Company description

Founded and operated by former and current restaurant owners, MarginEdge’s mission is to create a world where restaurant operators can focus on the business they love. By eliminating unproductive paperwork and streamlining the flow of operational data, MarginEdge is reimagining the back office and freeing restaurants to spend more time on their culinary offerings and guest experiences. MarginEdge serves 1000 restaurants in 34 states, having now tripled sales for 3 consecutive years (no lie). We are on track to do it again this year and are looking for your help to keep it up! We are a venture capital backed company scaling up in an enormous market that’s just ripe for change.

Job description

The POS Support Specialist role would be ideal for someone with great communication skills, firsthand knowledge of the restaurant industry, and a solid understand of complex systems. Additionally, the ideal candidate should be detail-oriented, a good problem-solver, able to seriously multi-task, enjoy client interaction and generally be eager to learn.  Should have experience configuring a Point of Sale (POS) system for a restaurant previously. 

What’s it like to work with you guys?

We are a small business that is incredibly dynamic and evolving daily. The office atmosphere is one of collaboration, creativity, independence, and fun. If you like bureaucracy, micro-management, and boring meetings, well, you just won’t be happy here. Sorry. You will be happy here if you want to work somewhere you can make a real impact – on a company, an entire industry and yourself.

What type of responsibilities will I have?

• Provide excellent phone and email support
• Help new customers get up and running with our POS integration
• Trouble-shoot client issues and help restaurants solve problems
• Customer follow-up with updates regarding their questions or requests 
• Develop a strong understanding of our software platform and customer tools
• Effectively communicate and work with other teams inside the company

What qualifications or skills are required?

• Bachelor’s degree or equivalent
• Passionate about customer service
• Experience in the hospitality industry 
• Experience with at least one POS system (Micros, POSI, Revel, Aloha, etc..)
• Excellent computer skills, including some familiarity with Excel and Word and ability to type
• Strong attention to detail, very organized
• Likes to explore new products and technologies
• Excellent verbal and written communication skills 
• Enjoys problem-solving and finding creative solutions to challenges.
• Able to juggle multiple tasks at once.
• Comfortable in a fast-moving environment, where change is the norm, and your role will change and grow as the company does

Compensation

this position is: salaried, 50k to 100k

Application instructions

Deadline

no deadline