Company description

Amazing chocolate begins with amazing cacao beans.

When you have quality ingredients, you don’t need much else. Our chocolate is made from just a few simple ingredients: small-batch roasted cocoa beans, organic sugar, and organic cocoa butter. Combined with our chocolate makers’ skill, experience and passion, these simple ingredients are transformed into award-winning chocolates.

The same passion and quality is applied to our coffee counter, serving espresso, pour overs, and pairing single origin chocolate with single origin coffee. The mocha is our signature drink, blending Stumptown espresso with our very own chocolate. 

Job description

Coffee Manager: 

Oversees coffee department at Videri Chocolate Factory. Point-person responsible for the day-to-day coffee bar management, operations, and goals. Adheres to and maintains quality standards and flavor profiles. Promotes a healthy and positive work environment by exemplifying leadership behavior and professionalism for all staff. Maintains open and clear communication with the Executive Team to ensure alignment and progress toward Videri’s goals. Establishes and maintains operational practices that ensure procedures and policies promote efficiency and functionality of departments and roles, and drives sustainable company growth. 

Responsible for the following functions and duties: 

Oversee coffee department

• Responsible for making and overseeing the production of coffee beverages, chocolate beverages, and tea beverages

• Responsible for scheduling the coffee staff 

• Responsible for adhering to customer service and hospitality standards and overseeing the training of customer service interactions at the coffee counter

• Responsible for creating an exceptional coffee experience and have a strong knowledge of the coffee industry

• Responsible for training and educating the coffee staff on espresso, milk steaming, and alternative brew equipment; and reinforce this training during quarterly audits

• Responsible for research and development of new recipes and products

• Source guest roasters, ingredients, and products in accordance with Videri’s commitment to environmental sustainability and quality standards

• Adhere to and maintain high quality and consistent product standards

• Responsible for integrating new coffee equipment into Videri’s coffee counter

• Maintain a working knowledge of the operation of all coffee machinery and proper cleaning procedures

• Comply with Videri’s food safety practices

• Comply with Videri’s health and safety protocols

• Maintain clean and proper working order of all coffee equipment

• Maintain the cleanliness and good working order of coffee production areas

Manage coffee data, policies, and procedures 

• Responsible for logging and managing all coffee data digitally

• Responsible for establishing and implementing Standard Operating Procedures for the coffee department 

• Manage coffee budget by overseeing department purchases to ensure the coffee staff has the necessary tools for success; and coordinates with Executive Team on supply purchases as needed

• Responsible for documenting and tracking coffee related transfers for the coffee department

• Responsible for tracking and maintaining coffee inventory to promote lean operations

Inter-department communication

• Coordinate with Retail Manager on seasonal promotions 

• Responsible for providing descriptions, tasting notes and ingredients of all coffee department beverages and products for the staff

• Coordinate with the marketing manager on marketing content as it relates to the coffee department

• Coordinate with the retail, production, and confections department to schedule staff tours of the confections and chocolate making process to further staff knowledge of the chocolate and confections making process

Hire, train, and review performance

• Responsible for hiring and training employees in the coffee department

• Responsible for scheduling performance reviews and department relations for coffee department employees

  • Review employees

  • Set expectations

  • Address personnel issues when they arise

Qualifications

• Demonstrates passion and enthusiasm for coffee

• Provides exceptional customer service, executed in a professional manner

• Has experience and proficiency with espresso preparation standards

• Has desire to educate others about our chocolate factory and coffee drinks

• People management skills

• Strong attention to detail

• Great communication skills with both employees and customers

Compensation

This position is salaried at $30k annually.

Compensation

this position is: salaried, less than 50k

Application instructions

Deadline

no deadline