This job expired on February 02, 2014
Customer Care Specialist
- Date Posted December 04, 2013
- Location New York, NY
- Category Business
- Job type Full-Time
Job description
We're Food52, a community for people who love food and cooking, and we're looking for a Customer Care Specialist to help us grow our customer care team. If you are passionate about food and love making customers happy, let’s talk!Responsibilities:
- Manage day-to-day execution and follow-up with customers via email.
- Troubleshoot questions and issues, including shipping, returns, and general product inquiries.
- Implement best practices and processes to increase efficiency and customer satisfaction.
- Partner closely with product, marketing, and engineering teams to create a close feedback loop between our customers and the key customer focused business teams.
- Partner with product and UX team to setup and manage customer feedback and beta programs to enable faster feedback and more user involvement with key business and product decisions.
- Prepare daily, weekly, and monthly dashboards and reports on key customer care metrics.
Requirements:
- 1+ years in customer care role.
- Must have experience managing customer care program for online retail business.
- Prior experience with Zendesk or other online customer care platforms preferred.
- Experience with email customer care and phone based customer care programs.
- Outstanding organization, preparation, and communication skills.
- A self-starter and team player -- a tricky combo!
- Eagerness to thrive at a start-up, with a passion for winning
- Have a great sense of humor (e.g. think we're funny)
Compensation
this position is:Application instructions
This job expired on February 02, 2014
Deadline
no deadline