Job Description About us
Dinner Lab is a culinary experience company that connects talented, up-and-coming chefs with engaged and interested diners. We love experimenting with new ideas in food--the stuff you can’t get at restaurants yet--and we really love sharing that with other people. How we do it: chef creates his/her ideal menu; we invite 120 people to join us for an evening of great food in an awesome location; guests show up, meet other like minded folks, enjoy 5-7 unique and amazing courses, and provide feedback that will help the chef iterate and grow.In addition to events we host each week across the United States—each with a different chef, menu, and location--we’ve opened our chef rolodex up to private clients. From our 120-person member events, to office happy hours, to rehearsal dinners, to intimate 20-person dinner parties, we are all about connecting diners with local chefs, companies we admire, and places we love to create a community that shares the common bond of food and drink.Our organization is expanding quickly; we are actively searching for team members who will grow with us and continue to provide unique dining experiences for our guests. 

About the role
The Member Relations Team has one thing on its mind: how to make our members love us even more than they already do. In this role you will look for, and find, unique and exciting ways to solve problems. You will manage a portfolio of markets, and will responsible for providing exceptional support via email and social media to those cities' members: it's up to you to ensure that members' concerns, questions, etc. are addressed and resolved promptly. As you become familiar with each market you’ll be cultivating positive relationships with all our members across the country; although you're based in New Orleans, you're the name/face/email address of Dinner Lab for your markets' membership bases.Dinner Lab’s Member Relations team does more than just assist members. You will also work closely with each of our Event and Community Managers to assist with event logistics, communicate trends and patterns in member feedback, and develop potential partnership leads. Beyond that, you will have the freedom to explore opportunities like social media strategy, member metrics, data delivery to chefs, and anything else that strikes your fancy. If you have an area of interest, we want to help you explore that.Interested? Keep reading… 

Responsibilities

• Customer Service
  • Build and maintain positive relationships with members—each guest should feel special and that his/her needs are being met, whether it’s accommodating an allergy or providing directions to a location.
  • Build loyalty among new users and early adopters, alike; your goal is for each member to say “Dinner Lab is the best thing I have ever done” whether they just finished their first or twenty-first dinner with us.
  • Address member complaints internally and externally: turn an angry member into our strongest evangelist, and communicate concerns directly to your manager and C-level executives.
    • ​Are Denver members upset about a parking fiasco at a recent dinner venue? You'll help them forget it ever happened, and you'll help Dinner Lab make sure it never happens again in Denver or anywhere else.
• Communication
  • Effectively address member concerns—food allergies, tech troubleshooting, refund requests, etc.—via e-mail and phone, within 24-hours of initial communication.    
  • Draft and deliver clear, timely communication to members in the event of last-minute changes: new location, date re-schedule, etc.    
  • Review and, when necessary, edit releases to ensure all information is accurate and easy to understand.
  • Work closely with Member Relations, Market, and Culinary teams to guarantee accurate and up-to-date communication to our members.
• General 
  • Take initiative to anticipate, identify, and solve problems.
  • Create and maintain efficient, streamlined processes across the team and company.    
  • Manage collection, synthesis, and delivery of every event’s feedback data to local markets, department directors, and stakeholders.

 Skills and Experience    

• Bachelor's degree (highly preferred)
• At least two years of professional experience, including one year in customer service, member support, or related field/industry (highly preferred)
• You learn fast…like, really fast.
• Phenomenal communication skills—phone, email, postcards, Morse code—you talk and people listen.    
• Exceptional ability to build relationships and work well with a variety of individuals.
• Service-oriented mindset: willingness and ability to act quickly and effectively to ensure immediate and lasting customer satisfaction.    
• Able to effectively give, receive, and impleent constructive criticism.    
• Ability to proactively anticipate and solve problems; you don't wait for someone to tell you to fix something, you already had a plan in place before it even broke.
• Proven ability to independently manage multiple projects and tasks at once, and effectively prioritize in a fast-paced work environment to meet tight deadlines.
• Must be comfortable with ambiguity, and able to work well without close supervision.    
• Flexibility and ability to quickly adapt to new information.    
• Strong organization skills with fastidious attention to detail.
• Sense of humor.
• Passion for food and booze.

Compensation this position is : salaried How to apply Deadlineno deadline