Job Description ABOUT:  

FINE & RAW is a fresh, small, Brooklyn based company that believes the future is beautiful. Our mission is to save the world through silliness and chocolate! We craft fine artisan chocolate, take our work seriously and try not to take ourselves too seriously.

OPERATIONS ASSISTANT:

The role of the Operations Assistant is an important part of the success of our CUSTOMER SERVICE record at FINE & RAW.  At the end of the day, the Operations Assistant determines whether we deliver on our product, literally. 

This position requires an acute attention to detail, inherent organizational qualities, self-starting behaviors, ability to multi-task and a vision for ways to efficiently complete tasks in a Big Picture kind of way.  

JOB TASKS – GENERAL overview :

Receive, input and pack as many orders as possible each workday. 

• Maintain positive report with all clients, prospective, current and old.
• Be aware of the weather in each region of the country so that shipping can be carried out properly each week.
• Take the inventory on shipping department supplies.
• Take completed inventory sheets from wrappers and make orders for any non-food items in the factory each week.
• Answer phones whenever possible.
• Be in constant communication with your manager.
• Be aware of wrapped chocolate stock.  
• Once there is less than one box of wrapped product in any flavor, write it down and hand to Wrapping Department.
• Be in constant communication with your manager and with sales manager to ensure that all orders are being placed properly, efficiently and on time.
• Hold a brief Monday meeting each week with managers to go over the week ahead, schedule changes, special orders, any tasks that may come up.
• Execute shipping protocols that deal with customer service reconciliation, i.e. if a customer receives a damaged shipment. 
• Make client upkeep calls two to three times a week to current list of vendors.

OTHER TASKS –

• assist customers in front café as they sporadically funnel into the factory.
• Set up and break down café each day.  This needs to be done in a very clean manner.

Compensation this position is How to apply Deadlineno deadline