Job Description Stumptown is looking for a killer candidate to be an installation and service tech in the NYC area. The ideal candidate would possess the following qualifications:

• -Strong customer service skills, and the ability to maintain good rapport with customers
• -Strong mechanical aptitude
  
• Computer literate
• Strong logic and reasoning skills
• Able to listen and follow instructions
• Great communication skills
• Self-starter
• A great attitude and professional demeanor
• Clean driving record and a valid NY driver’s licencse
• Specialty coffee background and experience is a plus
• Plumbing and Electrical knowledge is a plus
• Ability to lift up to 100 pounds occasionally
• Willingness to travel, sometimes nationally to perform installs with new accounts or special events

Essential Functions:

• Service existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, scheduling and performing preventative maintenance, and resolving problems.
• Service new accounts by performing pre-install site scopes, gathering components and parts, and completing installations.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Maintain rapport and communication with all departments within Stumptown by keeping them informed of all service issues related to their particular department job functions (sales, retail, etc…).
• Determine whether issues are entirely technical issues vs. training or technique and relay all non-technical problems to the proper department for correction if necessary.
• Keep personal equipment, vans, etc. operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Document service and installation actions by completing forms, reports, logs, and records.
• Update job knowledge by participating in educational opportunities, reading professional publications.

Compensation:

• Pay commensurate with experience.
• Health benefits after three full months of employment.
• Performance based reviews consistent with all Stumptown schedule.

Compensation this position is : hourly How to apply Deadlineno deadline