Job description

POSITION SUMMARY:
Haven’s Kitchen is a recreational cooking school, retail shop, and private event space in Chelsea. Our spaces are available for diverse range of private dining and events including cooking classes, rehearsal dinners and weddings, business meetings, parties, and press previews.

The Service Director at Haven’s Kitchen is responsible for managing setup, breakdown, and execution of all in-house private events, as well as coordinating with the Events Director and Chef during the sales and planning process, managing the service team during events, and sending event feedback to management team. The Service Director will also train and oversee the HK café team on customer service skills and food and beverage offerings.

This person must be comfortable with delegation and organization. They must have a strong knowledge of food and beverage, as well as an understanding of table service and event flow. This person should be capable of adapting to a diverse range of events and guests.

PRIMARY RESPONSIBILITIES:

• Train service team in the style of service, procedures, and mission, as well as food and beverage offerings at Haven’s Kitchen
• Responsible for scheduling of service team for all events, as well as hiring and firing
• Communicate effectively with Events Director and Chef to organize and coordinate details for all upcoming events
• Maintain and continually improve standards of service. Provide counsel to service team and kitchen team, to ensure smooth communication, event execution and flow of service
• Oversee all in-house event logistics from a service perspective
• Communicate with clients professionally on the day of their events
• Event setup and service as needed, especially in the event of small gatherings when minimal staff is necessary
• Organize and control all service materials
• Continue to develop beverage program. Maintain beverage ordering and inventory
• Collaborate with Chef on beverage pairings for upcoming menus
• Work with entire Haven’s Kitchen staff, including café team, to improve customer service, hospitality, and knowledge of food and beverage program

EXPERIENCE REQUIREMENTS:

• Minimum 3-years service experience in mid to high end restaurant, hotel or catering service
• Management experience required

KEY PERSONALITY TRAITS:

• Enthusiastic about the Haven’s Kitchen mission and business model
• Comprehensive understanding of event offerings and capabilities
• Strong understanding of table and wine, and beverage service
• Comfortable with delegation
• Enthusiastic, engaging, aware, and in-tune with client needs
• Should be driven to come with new ideas to improve the service program at HK
• Able to engage thoughtfully and clearly over email
• Takes a personal interest and pride to ensure that the event space and its back areas are kept clean at all times
• Should always have a professional appearance

Compensation

this position is:

Application instructions

Deadline

no deadline